Use the Warranty Page for Official Case Submission
If there is any product issue, please go to the Warranty page and fill in the warranty form. This gives Primora the correct information needed to review your case properly.
Support & Guidance
Answers on fitment, warranty, Shopee & Lazada purchases, and what to prepare before contacting support.
Product issue, wrong item, or damaged parcel? Please fill in the Warranty Form on the Warranty page — this FAQ page is guidance only.
Real answers, no guesswork. Backed by warranty support.
Before You Contact Us
Primora wants every support case to be reviewed with clear and complete information. If you experience a product issue, wrong item received, damaged parcel, missing item, warranty concern, or after-sales problem, please submit the warranty form through the Warranty page first.
The warranty form helps customers provide important details such as order number, marketplace platform, product photos, packaging photos, part number, vehicle details, and issue description. This helps reduce missing information and allows the support team to review the case more clearly.
Customers may still contact the support number provided on the website for direct assistance, but official warranty or product issue records should be submitted through the Warranty page form.
If there is any product issue, please go to the Warranty page and fill in the warranty form. This gives Primora the correct information needed to review your case properly.
Prepare clear photos of the product, packaging, label, damaged area, order number, marketplace evidence, and vehicle details where relevant. Complete information helps support review faster.
If you are unsure what to submit, you may contact the support number provided on the website. However, warranty-related cases should still be submitted through the Warranty page form.
Submit your order details, photos, and issue description for official review.
Wrong Part & Damaged Item
Wrong part issues can happen when vehicle details, part position, variant, engine type, or part number are not confirmed before purchase. Damaged item cases may also require clear parcel and product evidence. To avoid delays, customers should prepare the right information before submitting a case through the Warranty page.
The more complete the information, the easier it is for support to understand whether the case is related to wrong item received, damaged delivery, incorrect fitment, missing details, product issue, or marketplace return process.
Prepare your Shopee, Lazada, or official store order number. This helps support verify where the product was purchased and match the case with the correct order.
Take clear photos of the item, product label, packaging, parcel condition, and any damaged area. If the parcel arrived damaged, include photos of the outer packaging.
If available, provide the OEM number, old part number, packaging label, or photo of the original part removed from the vehicle. This helps support compare product suitability.
Prepare your vehicle make, model, year, variant, engine type, transmission if relevant, and part position. Automotive parts can differ even within the same vehicle model.
For warranty, wrong part, damaged item, or product issue cases, go to the Warranty page and fill in the warranty form. After that, you may contact support directly if you need further guidance.
Common Questions
A. General Questions
Primora is an automotive replacement parts brand created to help Malaysian car owners and workshops choose car spare parts with more confidence. The brand focuses on reliable product categories, clearer product information, warranty-backed confidence, and a more organised online buying experience.
"Prime Quality, Proven Reliability" is the Primora brand promise. It means the brand aims to provide automotive replacement parts that feel easier to understand, more trustworthy to buy, and more reassuring for customers who want their car to feel right again.
Primora is suitable for Malaysian car owners, online buyers, workshops, and customers who want to understand product categories before buying car spare parts. It is especially useful for customers who want less confusion, clearer part selection, and warranty support direction.
B. Product Categories Questions
Primora focuses on key automotive replacement part categories: Shock Absorber, Shock Absorber Repair Kit, Suspension Parts, Steering Parts, and Brake System. These categories support common driving needs such as smoother rides, better handling, improved steering response, stronger stability, and braking confidence.
The Shock Absorber category includes Normal Absorber and Heavy Duty Absorber. This category helps customers who want their car to feel smoother, more stable, and more controlled on rough or uneven roads.
The Shock Absorber Repair Kit category includes Absorber Mounting, Absorber Bearing, and Absorber Cover & Bush. These supporting parts may affect absorber fitting, movement, noise, protection, and long-term comfort after replacement.
C. Compatibility & Fitment Questions
To check suitability, prepare your vehicle make, model, year, variant, engine type, transmission if relevant, and required part position. If available, also prepare the old part number, OEM number, label photo, or photo of the existing part. Automotive parts may differ depending on these details.
The same vehicle model may use different parts depending on production year, facelift version, variant, trim level, engine type, or market specification. Providing accurate details helps reduce the risk of buying the wrong replacement part.
Not always. Some automotive parts may be universal, but many replacement parts are vehicle-specific. Shock absorbers, suspension parts, steering parts, brake parts, and absorber repair kit components often depend on model, year, variant, engine type, and installation position.
D. Automotive Symptoms & Part Selection Questions
A bouncy, floating, or unstable ride may be related to the shock absorber or suspension system. You may start by checking the Shock Absorber and Suspension Parts categories, then confirm with your mechanic or support before buying.
Knocking sounds over bumps may be related to suspension or absorber support parts such as stabilizer link, control arm, ball joint, absorber mounting, absorber bearing, or bush components. The exact cause should be checked based on the vehicle condition.
Loose steering may be related to steering or suspension components such as tie rod end, rack end, steering rack, ball joint, or wheel-related parts. Customers should confirm the issue with a mechanic before buying replacement parts.
E. Marketplace Purchase Questions
Primora products may be purchased through official marketplace channels such as Shopee and Lazada where available. Use the official store buttons on the website to continue to the correct buying channel.
No. Shopee and Lazada purchases are handled through their own marketplace platforms. This website helps customers understand product categories, compatibility reminders, support process, and warranty guidance before continuing to the marketplace.
Prices, vouchers, shipping fees, campaign discounts, bundle offers, and promotions may differ between marketplace platforms. Customers should check the final price, delivery fee, promotion terms, and listing details before placing an order.
F. Warranty, Return & Support Questions
The best way is to go to the Warranty page and fill in the warranty form. This allows you to submit complete information such as order number, product issue, photos, part number, vehicle details, and marketplace evidence.
Fill Warranty FormNo. The warranty form is located on the Warranty page. The FAQ page only explains the process and answers common questions. To submit a warranty or product issue case, click the button that links to the Warranty page.
Go to Warranty PageYes, customers may contact the support number provided on the website for guidance. However, for warranty claims, wrong item cases, damaged product reports, or official product issue records, customers should still submit the warranty form on the Warranty page.
Product, warranty, or order issue — here's the fastest way to get it sorted.